Product Warranty Information
Note: The warranty listed on this page is for reference only. Please follow this link to submit your warranty online: Online Link You may also click on the PDF version, on the right of this page, download, print and complete. The completed from can be mailed to the address listed at the bottom of the warranty.
This Warranty is effective for all covered TITAN products sold after January 1, 2019. Products sold prior to January 1, 2019 shall be subject to the Warranty then in effect.
TITAN FUEL TANKS LIFETIME WARRANTY
I. PRODUCT CATEGORIES
Supertanks, LLC, an Idaho limited liability company, dba Titan Fuel Tanks (“TITAN”) sets forth herein its express warranty (this "Warranty") covering the following tank product categories (collectively, “Tank Products"):
A. Polymer body tanks that are specific to a particular vehicle and connect with the vehicle's fuel system, including (1) underbody tanks installed in place of the vehicle's original equipment tanks ("Underbody Tanks"), (2) Spare Tire Auxiliary Systems ("STAFS"), and (3) In-bed auxiliary Tanks ("Auxiliary Tanks")(collectively "Integrated Fuel Tanks");
B. Polymer body transfer tanks such as TITAN's 90 gallon,100 gallon, Trail Trekker, SideKick, UTV/Side by Side (“UTV”) fuel cells (“UTV Tanks”), and other liquid transfer tanks which are carried in a vehicle but not connected to the vehicle's fuel system ("Non-Integrated Fuel Tanks"); and
C. The polymer body TITAN Fuel Caddy designed for non-vehicular use (“Fuel Caddy Tanks”).
II. STATEMENT OF LIMITED WARRANTY
Subject to the conditions and limitations of Paragraph III below:
A. Lifetime Warranty. TITAN warrants that the Tank Products set forth in Part I above, and the associated Kynar, nylon or metal fittings and metal strapping and mounting brackets, shall be free from structural failure due to corrosion and defects in workmanship and materials for as long as owned by the Original Purchaser as defined below.
B. Limited Warranty for Electronic Components. Electronic components (such as electronic controllers and associated printed circuit board, resistors, transistors electronic timers, level sensors and solenoid valves) on all Tank Products shall be free from defects in workmanship and materials for a period of six (6) months from the date of purchase.
C. Limited Life Products Warranty. Other components of the Tank Products, including without limitation all serviceable items, and other non-Tank Products (such as in-bed tool boxes, skid plates for UTVs, etc.) shall be free from defects in workmanship and materials for a period of one year from the date of purchase.
III. COVERAGE CONDITIONS, LIMITATIONS AND EXCLUSIONS
A. This warranty shall be in effect only in North America and Australia and is offered only to the original purchaser which has registered this Warranty and provided the information as set forth in Section V below (the "Original Purchaser"), and with respect only to Products purchased from TITAN or its authorized reseller.
B. This Limited Warranty does NOT cover:
1. A claim from any person or entity other than the original Purchaser;
2. A claim with respect to a vehicle specific tank installed in a vehicle other than the year, make, type and model of the vehicle for which the Product was designed by TITAN, or which has been reinstalled in another vehicle;
3. A Product that, in TITAN’s judgment, has been subjected to damage arising from external causes not consistent with normal and customary use of the Product, including without limitation:
(a) improper installation, removal, repair or alteration of the Product;
(b) natural disasters such as earthquake, fire, flood, or storm;
(c) damage to the Products caused by accident or collision involving the vehicle, or from repairs to the vehicle; or
(d) introduction of a fuel, fuel blend, liquid, or chemical into the Integrated Tanks, Non-Integrated Tanks, or Fuel Caddy Tanks other than as specified by TITAN.
C. Except for the above express warranty, TITAN MAKES NO OTHER WARRANTY RELATING TO THE PRODUCTS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. In particular, TITAN shall not be liable for any consequential or incidental damages or claims alleged to have been caused by failure of the Products. In no event shall the Purchaser recover damages exceeding the amount of the purchase price of the Products.
D. Original Purchaser agrees that this Warranty shall be construed in accordance with the laws of the State of Idaho, USA, without reference to its choice of law principles. The state or federal courts located in Bonneville County, Idaho shall have exclusive jurisdiction to resolve any dispute relating to this Warranty.
IV. REMEDY FOR FAILURE OF WARRANTY
The Purchaser’s remedy shall be limited to (a) repair of the Product, (b) replacement of the Product and related parts, or (c) refund of the Purchase Price of the Product, at TITAN’s sole option. The repaired or replaced Product shall be warranted for the remainder of the original Warranty Periods set forth above. Shipping costs, if any, shall be paid by the Purchaser.
V. HOW TO CLAIM THE WARRANTY
A. Within 60 days of purchase, provide proof of purchase of the Product and register the warranty with TITAN. You may do this online at www.titanfueltanks.com/warranty or by filling out and sending to TITAN the above Warranty Registration Form.
B. Send the Warranty Form and proof of purchase, together with an explanation of the problem with the Product, to TITAN by mail, fax or email addressed as follows:
TITAN FUEL TANKS
P.O. Box 2225
Idaho Falls, ID 83403
Telephone: (800) 728-4982
Fax: (208) 529-2162
C. TITAN will likely require an inspection of the Product by TITAN’s field representatives or require you to take the Product to an authorized dealer or installer in your area. TITAN may also require photographs of the Product to be sent or emailed in order to evaluate warranty coverage.
D. As soon as possible after TITAN has received the requested materials, TITAN will notify the Original Purchaser whether the alleged defect is covered by this Warranty, and if covered, the remedy to be provided.
Returned Goods Policy
No returned merchandise will be accepted without prior written consent of the management of TITAN Fuel Tanks. Any merchandise which may be returned as a result of a warranty issue shall not be subject to this policy but shall be handled as per TITAN’s published warranty policy.
Any merchandise that is not returned under the provisions of the warranty policy shall be subject to the following:
- Restocking charge, equal to 20% of the purchase price.
- Customer returning merchandise will be responsible for pre-paid freight to a location specified by TITAN.
- Any item which has been installed or had fuel introduced into it cannot be returned.
- Merchandise condition must be pristine. Merchandise cost will not be credited back to customer until merchandise is returned to and inspected by TITAN Fuel Tanks. If the condition of the merchandise is not sufficient, no credit will be granted.
If you have any questions please feel free to call us at (208) 522-1325 or email us: email@example.com